Getaround Phone Numbers and Emails

Toll-Free Number:

  • (866) 438-2768
Send Message

Customer Service:

  • (252) 227-7013
  • (800) 952-5210
  • (916) 445-1254

Getaround Emails:

Customer Service
General Info
Legal
Copyright Infringement Inquiries
Media
Press Inquiries
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How to Contact Getaround Customer Service?

Most Popular Number:

(866) 438-2768
Total calls: 3 218 Issues resolved: 27 Last call: Mar 28, 2024

What Is the Getaround Phone Number?

Getaround phone number is 1-866-438-2768. Call here with any questions related to insurance, host bonuses, and other company services. Cannot speak with a specialist by phone at this marketplace contact? Use the following Fax: 650-362-2194. Need help in case of an emergency while traveling? Get in touch with a Getaround Safety Agent over the phone via the mobile app. You’ll find detailed and illustrated instructions in the “Help Center” of the official Getaround website. There, follow the “More” hyperlink in the “Guest block” and click on “Getting started”. Select the “Contact Customer Service” hyperlink from the list, and you’ll see the information you need on the right.

What Is the Getaround Customer Support Email Address?

Send a letter with your question to the Getaround customer service team by clicking on the “Submit a request” hyperlink in the top part of the “Help Center” page. Select a type of issue from the drop-down list, fill out all necessary fields of a contact form, and click on the “Submit” button. If you have media inquiries, write about this at the following Getaround email: press@getaround.com.

What Are the Getaround Customer Service Hours?

The Gateround company does not show customer service hours on its official site. But you can find out this information by calling the telephone number: 1-866-438-2768 or by contacting the specialists via a contact form we mentioned above.

What Is the Getaround Headquarters Address?

Getaround main office is located at the following address: 55 Green Street San Francisco, California 94111, United States. Send letters with your questions related to the company services, Privacy Policy, or corporate related issues here.

What Is the Getaround Cancellation Policy?

To cancel your trip, just report it at Getaround customer service number 1-866-438-2768 or submit a request to the “Help Center” page. You can also do it yourself in the Getaround mobile app. You’ll find detailed instructions in the “Help Center”. Just click on “More” in the “Guest” block, follow “Renter Policies & Fees” and go to the “How do I cancel my trip” page.
If the trip has started, it cannot be canceled and is non-refundable. In certain cases, the company charges a consolation fee. However, you can cancel your trip free in two cases: within 1 hour of booking your trip or with at least 24-hour notice.

PissedConsumer Club

Contact Information

Getaround Website:

Getaround Help Center:

Corporate Office Address:

Getaround, Inc.
55 Green Street,
San Francisco, California 94111
United States

Other Info (opening hours):


Other Location:

1177 Harrison St,

San Francisco, CA 94103, US

More contact details

Fax:

+1(650) 362-2194

Getaround Customer Service Reviews

1.4 / 5
Bad
Jon G Gwh
Im impressed, they did refund me
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

They say they have sent refund via bank. So I will stay natural to I get my money back.
Next time I want to rent a car, I hope its not being washed while gps says it's supposed to be right beside me.
Best Regards
Jon G Heiskel

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Terrance H Bqz
Late return issue
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Arrogance and incompetence I sent a receipt for a reimbursement pay part of like they could not see all the charges.
The last pay out didn't even have a break down on it .they will tell you anything or tell you nothing

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Adam B Orn
Charge too much and for the wrong dates get

Hello Good Morning I would like this message forward to a manager that can look into this issue intensively to be able to resolve this matter. I have been dealing with this since June 30 th when I was being charge repeatedly for a whole week for different charges.

At the time I message regarding the amount I was being charge I thought the amount was ridiculously high. The amount of days I rented the vehicle for.. it goes back to May 5th 2023 I rented a vehicle from Friday May 5th to Sunday May 7th I picked up the vehicle on that Friday at about 10pm to that Sunday at about 11:30 am but I was charge from. May 5th to May 11th.

To explain the whole matter I will begin when I picked up car for the weekend dropping it off on that Sunday. I had to return it at 9:30 am but I had went in the Get around app and extended it to drop off at 2:30pm the app gave me a notification that it was approved but when I went on the app that Sunday early morning to find out how I return it so I could leave enough time to do what I needed to be done to be on time but when I looked I had a message stating the vehicle had to be return at 9:30 am I was not given a reason why the why vehicle had to be return at the normal time. I then tried to extend it again to see if I could get a reason why I had to return the vehicle at 9:30 but the app just wouldnt make the change since I knew I was running a little late I sent a message to the owner the owner replied that I had to go through the app. I tried to explain what I was dealing with so he could l ow I was going to be a little late to return the vehicle.

Let me add at this point my wife had to return the vehicle for me. I received a few messages from the owner asking about the vehicle I was having a hard time getting a hold of her. The reason she was having trouble keeping her phone charged. She took the car to the car wash where it states on contract that vehicle should be return as it was when it was picked up.

I took it through the car wash vacuum the whole vehicle and wipe the entire vehicle clean. Then put gas in the vehicle there was a little over a 1/4 gallon of gas in the tank so she thought putting 20 more would fill up the car after starting the vehicle and started to drive towards the location where to drop it off she notice the tank was only filled up to a little over and 1/2 tank but she was rushing back to drop off the car she didnt fill it ip full on the agreement it states that if vehicle isnt filled up I would be charge the market price per gallon. I was charge 65 I dont believe that a 1/2 a tank if 65 at 3.49 per gallon. When she got to the location she had to take pictures of the vehicle to close it
Out she would charge her phone a little start to take the picture after taking one or two it would die it did this about 4 times and every time I she took the picture me the phone would die she would lose the pictures she took and have to start again.

But it was done because thats the only way the car would lock. The owner sent messages asking if the car was return and finally Monday he said it was but she return it Sunday morning May 7th the original charge for May 5 th to the 7th was $285 is what the app showed me but I was charge $387 I believe it states the amount on the statement. I recieved my deposit back a few days later. The owner had sent a few messages complaining about different things one was he said the car smelled like smoke but we dont smoke he sent picture of ashes on the floor board and a piece of cigarette that looks like it was a cigarette broke too me it doesnt look like a cigarette that been smoked also there was big plastic floor mats through out the vehicle, the picture the owner sent was the pictures of the carpet but there is no way cigarette ashes could be underneath the floor matts from you us or any one we had in the car without missing them when the car was vacuum and wipe down Even floor Matts were wipe clean there was one that wasnt because her friend fell a sleep and she couldnt wipe it but she did vacuum it the car was spotless.

The owner also called and said we werent suppose to take the vehicle to the car wash because he had a membership and with her taking it through the car wash it broke his contract so he was going to be fine so I was going to be charge a fee but the car agreement states to take vehicle to the car wash and bring it back clean. I had to put 1000 deposit I was given almost 900 back and 4 weeks when Im. Thinking the rental was closed out I was charge everyday for 4 or 5 days from my understanding after you receive the deposit thats the end of the agreement. Its not ok to start charging a customer 4 weeks after a rental and after customer deposit is return that would be a bad way to mess up the customers account with nsf charges if the customer no longer had that money in there account.

It didnt mess me up in that way but that I was my down payment for a new car I was suppose to get. All the cars I saw had a 250 deposit that one had a 1000 deposit if I wasnt crunch for time I would have gotten a different vehicle but all the others needed a 3 hour window before picking it up. I was also charge for renting the vehicle from the 5th to the 11th which is very incorrect that I didnt notice right away I just notice I was charge a $550 late fee and I didnt understand it when i was only 11:30 when I was finished taking pictures thats when she remember getting into the Uber. When I message get around I was told the charges were correct.

I didnt feel like it was look into intensive. I got a message back that I had dropped off car on the 5th 5 hours late. Thats incorrect my account saying the 5th to the 7th its wrong but thats wrong too where did they get that information from I dont know but if me the customer is telling you that I was charge incorrect and too much i feel like it should have been looked at with great deal and dont make the customer feel like there lying and the owed is right when l I feel the owner made the deposit 1000 so they could make up charges to equal 1000 or more because at the end I believe I paid over 1500 to rent a vehicle for not even 3 whole days. It was a few hours 2 days and 1 full day the price was 50 a day so how in the world does over 1500 sound remotely correct especially when Im saying the charges are incorrect.

I dont know how those dates were put into the system when I was charge 387 the you will see the first statement the correct charge. I dont know how the other dates were determined I wont to say the owner probably put those dates in not thinking the customer was going to look into become the customer was told she retuned the car 5 hours late I was told anything I feel like. So let me go back to me being charge too much the tolls are questioned because of the dates I was being charge are incorrect I dont believe I ran through over 80 to 100 in tolls in 2 or 3 days I was charge over miles that wrong theres no way I went over the miles I had we able to drive I believe 1000 miles Im not sure per day or rental but I drove Uber and I drove about 1000 a week there no way I drove 1000 in three days when I wasnt driving the whole I had the vehicle. The gas 1/2 tank isnt not 65 maybe not even.

Whole tank for that vehicle. I was charge 115 and 179 for I guess damages why Im I being charge twice for the same reason. I guess I when I went through the car wash the sunroof was open I dont know how I never used the sun roof and with the shield being close I didnt see it was open owner said there were spots on the headliner my wife was annoyed with the whole picture taking thing that she didnt notice it. But who knows if I get true that whole idea dropping off a car and or getting clearance when you drop it off I dont feel comfortable about someone telling me things that I dont agree with and know the truths but I feel that with this platform the car owner is right not the owner when customer she he be right I was also charge twice 18.99 for a administration fee for the tolls why twice when charges are known right away.

Why did it take 4 weeks to bill me for them. Or all the other charges for that matter I believe there was a reason why the customer waited 4 weeks to start charging me. Thinking to get away with it and since I recieved my deposit then charges were going through my account back to back. Especially one or two every day for a week.

To me thats very sub pious. If this isnt resolved Im going to take this to my lawyer there is definitely some kind of fraudulent issues going on. Im please look into this. I also called in July and the customer service representative said she could not see account with my information I gave her but all the information I gave to her shows up in my profile.

So I went to my bank to make a claim to dispute charges the bank credit me my money but then. Credit was reversed which made my account negative. I dont know what get around provided but its incorrect. It very disappointing that I been dealing with this for 4 months Im not getting answers that are even correct.

I have been told information that is wrong when I know the correct.

I look forward to hearing back from some one soon hoping for some good news. Thank you for your time have a good day
Sincerely
Adam Bernier
My phone number has change to 689267****

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Susan J Bcr
Cant find car
stars-rating stars-rating stars-rating stars-rating stars-rating
1.8

Terrible experience. I had to call 3 times because there was a connectivity issue with the 1st 2 attempts in which the representative was unable to hear me.

The issue I called about had to do with locating the car I rented. They insisted the car was where it was supposed to be. I walked for 30 minutes and could not find the car where they said it was. Finally, in order not to be late for a medical procedure, I had to take an Uber.

Getaround would not refund me the entire amount so, in essence, I paid both Getaround and Uber. Very poor customer service!

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How Good is Getaround's Customer Service?

Janeil Dbe
Janeil Dbe
Feels Satisfied | Mar 25, 2024

I'm new to this and thought I would be able to use get around but I can not and im really upset about it

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Zenia Mxs
Zenia Mxs
Feels Disappointed | Mar 13, 2024

Can’t get in touch to customer service new app is no good

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Mccall Deg
Mccall Deg
Feels Disappointed | Feb 15, 2024

I have 3 cars on the on the platform.
It is impossible to contact customer .
I have 2 claims in and still waiting for my claims.
I haveing trouble with getting my tax information.

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Brigette M Sdt
Brigette M Sdt
Feels Disappointed | Apr 18, 2023

I been waiting for my deposit back for over 7 business days and can't get intouch with anyone

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Ayani Zzp
Ayani Zzp
Feels Disappointed | Feb 25, 2023

I need a live person to speak to. I am not happy the blocked my account because a friend paid with her card for me because i lost my card but found it. yes fraud is a huge concern but we sent in verification so im pissed

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Lauralyn Zal
Lauralyn Zal
Feels Disappointed | Feb 17, 2023

Très mauvaise 0 aide

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Summary of Getaround Customer Service Calls

5.6K TOTAL
CALLS
03:04 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Getaround?

Account Question:

  • “Account”
  • “Account restricted”
  • “My account will not let me book a trip”

Payments and Charges Question:

  • “They took my money”
  • “Billibg”
  • “Payments issues”

Request for Information Question:

  • “Assistance Needed emergency”
  • “Question about renting”
  • “Verification”

Refund Question:

  • “Refund”
  • “Refund on a car that was unavailable”
  • “Refund on a car I didnt rent”

Product/ Service Question:

  • “Connect device not working”
  • “The car is broken”
  • “Gps not working”

Cards Question:

  • “Can't add my Chime card for payment”
  • “Someone used my credit card”
  • “Declined card”

Return/ Replace Question:

  • “Change date on car”
  • “Not returned car”
  • “Late return issue”

Activation/ Cancellation Question:

  • “My trip was canceled”
  • “Host message me to cancel”
  • “I can't cancel my vehicle on the app and I have had a response to my trouble ticket in 24 hours”

Staff Question:

  • “Customer service”
  • “Customer service need make a payment”
  • “Need to speak to customer service”

Shipping and Delivery Question:

  • “Where is my deposit?”
  • “I haven't received my refund as of yet”
  • “Mi tarjeta no funciona”

Website/ Application Question:

  • “App”
  • “Ive uploaded my vehicle information a week ago and the website is still saying waiting on the on boarding team”
  • “App trouble”

Other Question:

  • “Car”
  • “Lyft”
  • “Missing car”

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