Getaround

I rented the car, but it was not where it was supposed to be but it I followed the GPS. There was no way I couldve been getting the car but I have the license in my car is just under insurance. In my own car was stolen and Buss little bit not perfect mint so theyre using long time to find out how they can fix it to be just drive to the before they can make it mint again

Hello Good Morning I would like this message forward to a manager that can look into this issue intensively to be able to resolve this matter. I have been dealing with this since June 30 th when I was being charge repeatedly for a whole week for different charges. At the time I message regarding the amount I was being charge I thought the amount was ridiculously high. The amount of days I rented the vehicle for.. it goes back to May 5th 2023 I rented a vehicle from Friday May 5th to Sunday May 7th I picked up the vehicle on that Friday at about 10pm to that Sunday at about 11:30 am but I was charge from. May 5th to May 11th. To explain the whole matter I will begin when I picked up car for the weekend dropping it off on that Sunday. I had to return it at 9:30 am but I had went in the Get around app and extended it to drop off at 2:30pm the app gave me a notification that it was approved but when I went on the app that Sunday early morning to find out how I return it so I could leave enough time to do what I needed to be done to be on time but when I looked I had a message stating the vehicle had to be return at 9:30 am I was not given a reason why the why vehicle had to be return at the normal time. I then tried to extend it again to see if I could get a reason why I had to return the vehicle at 9:30 but the app just wouldnt make the change since I knew I was running a little late I sent a message to the owner the owner replied that I had to go through the app. I tried to explain what I was dealing with so he could l ow I was going to be a little late to return the vehicle. Let me add at this point my wife had to return the vehicle for me. I received a few messages from the owner asking about the vehicle I was having a hard time getting a hold of her. The reason she was having trouble keeping her phone charged. She took the car to the car wash where it states on contract that vehicle should be return as it was when it was picked up. I took it through the car wash vacuum the whole vehicle and wipe the entire vehicle clean. Then put gas in the vehicle there was a little over a 1/4 gallon of gas in the tank so she thought putting 20 more would fill up the car after starting the vehicle and started to drive towards the location where to drop it off she notice the tank was only filled up to a little over and 1/2 tank but she was rushing back to drop off the car she didnt fill it ip full on the agreement it states that if vehicle isnt filled up I would be charge the market price per gallon. I was charge 65 I dont believe that a 1/2 a tank if 65 at 3.49 per gallon. When she got to the location she had to take pictures of the vehicle to close it Out she would charge her phone a little start to take the picture after taking one or two it would die it did this about 4 times and every time I she took the picture me the phone would die she would lose the pictures she took and have to start again. But it was done because thats the only way the car would lock. The owner sent messages asking if the car was return and finally Monday he said it was but she return it Sunday morning May 7th the original charge for May 5 th to the 7th was $285 is what the app showed me but I was charge $387 I believe it states the amount on the statement. I recieved my deposit back a few days later. The owner had sent a few messages complaining about different things one was he said the car smelled like smoke but we dont smoke he sent picture of ashes on the floor board and a piece of cigarette that looks like it was a cigarette broke too me it doesnt look like a cigarette that been smoked also there was big plastic floor mats through out the vehicle, the picture the owner sent was the pictures of the carpet but there is no way cigarette ashes could be underneath the floor matts from you us or any one we had in the car without missing them when the car was vacuum and wipe down Even floor Matts were wipe clean there was one that wasnt because her friend fell a sleep and she couldnt wipe it but she did vacuum it the car was spotless. The owner also called and said we werent suppose to take the vehicle to the car wash because he had a membership and with her taking it through the car wash it broke his contract so he was going to be fine so I was going to be charge a fee but the car agreement states to take vehicle to the car wash and bring it back clean. I had to put 1000 deposit I was given almost 900 back and 4 weeks when Im. Thinking the rental was closed out I was charge everyday for 4 or 5 days from my understanding after you receive the deposit thats the end of the agreement. Its not ok to start charging a customer 4 weeks after a rental and after customer deposit is return that would be a bad way to mess up the customers account with nsf charges if the customer no longer had that money in there account. It didnt mess me up in that way but that I was my down payment for a new car I was suppose to get. All the cars I saw had a 250 deposit that one had a 1000 deposit if I wasnt crunch for time I would have gotten a different vehicle but all the others needed a 3 hour window before picking it up. I was also charge for renting the vehicle from the 5th to the 11th which is very incorrect that I didnt notice right away I just notice I was charge a $550 late fee and I didnt understand it when i was only 11:30 when I was finished taking pictures thats when she remember getting into the Uber. When I message get around I was told the charges were correct. I didnt feel like it was look into intensive. I got a message back that I had dropped off car on the 5th 5 hours late. Thats incorrect my account saying the 5th to the 7th its wrong but thats wrong too where did they get that information from I dont know but if me the customer is telling you that I was charge incorrect and too much i feel like it should have been looked at with great deal and dont make the customer feel like there lying and the owed is right when l I feel the owner made the deposit 1000 so they could make up charges to equal 1000 or more because at the end I believe I paid over 1500 to rent a vehicle for not even 3 whole days. It was a few hours 2 days and 1 full day the price was 50 a day so how in the world does over 1500 sound remotely correct especially when Im saying the charges are incorrect. I dont know how those dates were put into the system when I was charge 387 the you will see the first statement the correct charge. I dont know how the other dates were determined I wont to say the owner probably put those dates in not thinking the customer was going to look into become the customer was told she retuned the car 5 hours late I was told anything I feel like. So let me go back to me being charge too much the tolls are questioned because of the dates I was being charge are incorrect I dont believe I ran through over 80 to 100 in tolls in 2 or 3 days I was charge over miles that wrong theres no way I went over the miles I had we able to drive I believe 1000 miles Im not sure per day or rental but I drove Uber and I drove about 1000 a week there no way I drove 1000 in three days when I wasnt driving the whole I had the vehicle. The gas 1/2 tank isnt not 65 maybe not even. Whole tank for that vehicle. I was charge 115 and 179 for I guess damages why Im I being charge twice for the same reason. I guess I when I went through the car wash the sunroof was open I dont know how I never used the sun roof and with the shield being close I didnt see it was open owner said there were spots on the headliner my wife was annoyed with the whole picture taking thing that she didnt notice it. But who knows if I get true that whole idea dropping off a car and or getting clearance when you drop it off I dont feel comfortable about someone telling me things that I dont agree with and know the truths but I feel that with this platform the car owner is right not the owner when customer she he be right I was also charge twice 18.99 for a administration fee for the tolls why twice when charges are known right away. Why did it take 4 weeks to bill me for them. Or all the other charges for that matter I believe there was a reason why the customer waited 4 weeks to start charging me. Thinking to get away with it and since I recieved my deposit then charges were going through my account back to back. Especially one or two every day for a week. To me thats very sub pious. If this isnt resolved Im going to take this to my lawyer there is definitely some kind of fraudulent issues going on. Im please look into this. I also called in July and the customer service representative said she could not see account with my information I gave her but all the information I gave to her shows up in my profile. So I went to my bank to make a claim to dispute charges the bank credit me my money but then. Credit was reversed which made my account negative. I dont know what get around provided but its incorrect. It very disappointing that I been dealing with this for 4 months Im not getting answers that are even correct. I have been told information that is wrong when I know the correct. I look forward to hearing back from some one soon hoping for some good news. Thank you for your time have a good day Sincerely Adam Bernier My phone number has change to 689267****

Please contact me as soon as possible. Im in possession of one of your vehicles. That was impounded by my company

I put my birthday as march 1st 2002 cause thats whats on my ID also, the app is stupid when I save to profile its says I put 02/03/2002 while the option box that I pick the date in says March, 1, 2002. So everytime I try to verify my id it says failed because my birthday is wrong but its comepletely right and it even shows up right on there end because customer service confirmed It. Not only did she say we could manually verify,and I emailed her my id and of me holding it, but she still turned around and emailed me again saying I would have to add a payment method for the verification to go through but you cant add a payment method without booking so its definitely giving a scam. 0/10 wouldnt recommend!!!

Need live support, I guarantee no one will book with get around if it isn't easy when you need help, I had a car last week that I had to return because of get around app update, I shouldn't have trouble getting a car right now

I talk to the owner on Saturday about an issues with his car needed a oil change because it was on zero he info me to get the change and I would be refunded i send him the proof ge is no longer answering my calls

They say they have sent refund via bank. So I will stay natural to I get my money back. Next time I want to rent a car, I hope its not being washed while gps says it's supposed to be right beside me. Best Regards Jon G Heiskel

Previously, months ago, Getaround was super withvient and worked just fine, I was advertising for them to family & friends because I so impressed. October 2023 was when I first started having issues with them, vehicles not being at the pickup location or "no longer available" after I already made my reservation. It continued to get worse. My LAST and FINAL rental through Getaround is still an ongoing hassle to get my $150 deposit back, which I never had to pay any deposit prior to this rental. I have replied to their email but I get no response, I have tried calliof but there is no customer sherbsce phone naproxr. I don't know how to tbucketing in tothree Ineat the actu thhe is lostn to finfrom wheret whIt isre my money is from a rstuffl that was Over a month agO?!?! SMDH and now rebrother everyOit's not

On Friday December 1st I Karen Williams downloaded to get around app on my mobile device selected a 2011 smart car two-seater to rent for a two-day trip from December 1st returning December 3rd to Barry my aunt in Augusta Georgia. After making my suggestion get around app directed me to the personal page to enter in my credentials I entered in my Georgia's driver's license phone number date of birth Visa chime Credit Card banking information see attachments per photo evidence attached to file. I was charged from my Visa credit account time $175.54 for the rental reservation it was deducted from the Visa chime credit account please see proof attached. I would like a full refund in the amount of $175.54 to the Visa credit chime account ending last four digits 4757 ASAP Please.

Arrogance and incompetence I sent a receipt for a reimbursement pay part of like they could not see all the charges. The last pay out didn't even have a break down on it .they will tell you anything or tell you nothing

Basically Im trying to verify my drivers license on the profile and there having a hard time getting it Im not sure why but I sent it through the help center and we could get it resolved because I would loved to drive with you guys.

I want to change the time to pick up the car today can someone help me change the time. Also I wanted just to change the time so Ill have enough time to pick it up.

Yes , i still can finish my profile, I dont know why dont accept my drive license.Im always rent car with not problem before , after I updated my account when I have to put all my information again that problem start , I call department of vehicle already, everything its ok with my driver license, so I dont know why you guy dont accept.

Hallo sehr geehrte Damen und Herren Am 18.11.2023 wurde von meiner konto geld gebucht ubd es hat nicht geklappt mitvauto zu mieten. Das Geld wurde von meiner konto mit dem Kontonummer DE491101****526708**** 43 euro gebucht...bitee sie sie mir das geld zurück erstatten . Mfg Kayan

I tried to rent a car yesterday. I put the money in my account. I went online and set up for the car. Get around, took the money out of my account but I didn't get the car. Cause the man who owned the car stated that he did not say my name and I didn't. I didn't do something right but when I checked my balance. In my account, my money was gone $266. So I have to follow this bill tomorrow because I need my money back. I've never got the car. 510216**** I need someone to call me.It's hard for me to get in contact with you guys.And i've never got my money or the car so something is wrong and i'm not gonna let you guys take two hundred and sixty six dollars for me